A firearms dealer based in Davenport, Iowa is under scrutiny because of dozens of unanswered customer complaints.
A statement from the BBB says more than 25 complaints have been filed with them against Duck Creek Armory, an online retailer of firearms and related items. The company is headquartered in Davenport.
The complaints allege ordered products have not been delivered. Some customers say they have been waiting for delivery of some items since last spring, and some said they already paid between $800 and $1,600 for the merchandise they never received.
“This week the BBB was informed that their phone was out of service and a call by the BBB to their number stated that ‘the number is temporarily unavailable,’” said the BBB statement.
News 8 also tried to call number listed on the company’s website, and the number not operational. The company’s website was still operational and open for customer orders as of Monday morning, November 25, 2013.
The BBB statement says none of the complaints filed since October 14, 2013 against Duck Creek Armory have been answered. The company has also reportedly not responded to a November 13 letter from the BBB requesting that the company address the complaints.
The result of the unanswered complaints is an “F” grade for Duck Creek Armory from the Better Business Bureau. The BBB has also reported the matter to the Bureau of Alcohol, Tobacco, Firearms and Explosives and to Davenport Police.